Refund Policy
When a payment to Ema Paper comes back, and how to ask.
1. Who sells, and who refunds
Paid plans are sold by Dodo Payments as merchant of record: it charges you, issues the invoice, handles tax, and makes refunds to the payment method you used.
2. Your first subscription
If a paid plan is not what you expected, ask within 14 days of your first purchase and we refund it in full, whatever you used.
3. Renewals
A renewal is not refunded. To avoid one, cancel in the customer portal before the period ends: your plan stays until then, and nothing more is charged.
4. When the service fails
A parse that fails costs no credits, so there is nothing to refund. If the service was unavailable or unusable for a meaningful part of a period you paid for, write to us: we credit the time back or refund it pro rata.
5. How to ask
Write to the support address below from the email address of your account, with the invoice or order number. We answer within a few business days, and a refund usually reaches your payment method within five to ten business days of being made, depending on your bank.
If a charge looks wrong, write to us before disputing it with your bank: a dispute takes far longer than a refund.
6. Changes to this policy
We may revise this policy. The date at the top says when it last changed.